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For Enterprise Architecture Professionals

Defining The EA Service Catalog

Processes: The EA Practice Playbook

December 26, 2018

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This is the Processes report in The EA Practice Playbook For 2020.

Why Read This Report

Enterprise architecture (EA) stakeholders determine the value of EA. If stakeholders do not find EA services effective and easy to use or understand — or if they do not enjoy consuming them — they will perceive EA services as having no value. This leads to two challenges for EA leaders: how to identify drivers of value considering stakeholders' most pressing priorities and how to scale and improve the value that EA provides. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • EA Programs Struggle To Explain Themselves
  • The Seven Steps To Create The Role-Driven Service Catalog
  • Recommendations

  • Services Enable Improvement, Build Brand, And Help Expand Value
  • Related Research Documents

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