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For Enterprise Architecture Professionals

Defining The EA Service Catalog

Processes: The EA Practice Playbook

April 14, 2017


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This is the Processes report in The EA Practice Playbook For 2018.

Why Read This Report

Enterprise architecture (EA) stakeholders don't always know what to expect from EA. Without a clear understanding of how EA programs address the business challenges of spurring firm growth, they view the team as "smart people they may (or may not) need to work with." This leads to two challenges for EA leaders: how to justify the program in light of stakeholders' most pressing priorities and how to scale and improve the value it provides. This is an update of an earlier report. Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • EA Programs Struggle To Explain Themselves
  • Create Your Catalog Of Services
  • Recommendations

  • Services Enable Improvement, Build Brand, And Help Expand Value
  • Related Research Documents

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