Trends Report

Demystifying The Mobile Workforce

Leverage Forrester's Mobile Worker Taxonomy To Facilitate Remote Working Styles

June 7th, 2011
TJ Keitt, null
TJ Keitt
With contributors:
Ted Schadler , Matthew Brown , Heather Martyn


Whether at home, on the road, or from an office, work is becoming something people do, not somewhere people go. In fact, 66% of information workers in North America and Europe already work remotely. Over time, this trend will have profound implications for everything from the location and design of offices, to IT's provisioning of technology, to how business leaders marshal expertise. The upshot? Content and collaboration professionals now must have a mobile-first mindset when designing workplace policies. To help navigate this shift, this report presents a mobile taxonomy consisting of data-driven workforce personas that can help you understand how best to equip your workforce with the right tools, wherever they work.

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