Report

Develop A Broad Vision For Zero Back Office At Your Bank To Reap Its Full Benefits

Without Seamless Back-Office Processes, Banks Won't Deliver True Digital Banking — Just More "Potemkin" Solutions
November 7th, 2019
With
Benjamin Ensor
and Rachel Birrell

Summary

Many banks plan to automate their back-office processes to improve customer experience, increase process speed, reduce error rates, ease regulatory compliance, and manage cost. Forrester has identified this move toward the zero back office as one of the f

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