Trends Report

Develop A Broad Vision For Zero Back Office At Your Bank To Reap Its Full Benefits

Without Seamless Back-Office Processes, Banks Won't Deliver True Digital Banking — Just More "Potemkin" Solutions

November 7th, 2019
Jost Hoppermann, null
Jost Hoppermann
With contributors:
Oliwia Berdak , Ellen Carney , Benjamin Ensor , Luis Deya , Rachel Birrell


Many banks plan to automate their back-office processes to improve customer experience, increase process speed, reduce error rates, ease regulatory compliance, and manage cost. Forrester has identified this move toward the zero back office as one of the five trends that will shape banking applications in 2020 and beyond. This report provides an overview of the starting points for zero-back-office (ZBO) initiatives and the architectural approaches to support them.

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