Case Study

Digital Business Design Improves Efficiency And Insight

How Four Organizations Are Using Business-Centered Integration To Speed Up Optimization

December 19th, 2013
Randy Heffner, null
Randy Heffner
With contributors:
Christopher Mines , Sarah Bookstein

Summary

Application integration is a perennial challenge for solution architects and developers, and it's only getting worse with software-as-a-service (SaaS) adding more point solutions to the mix and mobile adding more integration requirements. Forrester's integration vision for the next decade — digital business design — charts a path forward through the complexity: Put business design at the center of integration strategy, and thereby achieve coherent business operations in spite of application and technology silos. This report describes how four organizations are applying business-centered design to their application integration efforts and, as a result, improving agility for ongoing optimization of operations and creation of new customer insights.

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