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For Customer Experience Professionals

Digital Design Projects And Spending, 2013

CX Professionals Share Plans For Budgets, Staffing, And Design Tools

July 17, 2013

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Why Read This Report

A recent survey of Forrester's Global Customer Experience Peer Research Panel revealed that the vast majority of firms are planning large-scale digital experience projects in 2013. This report is designed to help you discover how much companies plan to spend on those projects in 2013, how they'll staff them, and which research methodologies they'll use to guide them.

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Table of Contents

  • Digital Design Projects And CX Improvements Abound In 2013
  • recommendations

  • Plan Wisely To Get The Most From Customer Experience Investments
  • Supplemental Material