Trends Report

Digital Operations Platforms: The Core Of Your Future Fit Tech Strategy

Executive Overview: The Digital Operations Platforms Playbook

January 6th, 2021
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Allen Bonde , Alessia Stewart , Madison Bakalar

Summary

Enterprises cannot achieve great customer success, digital disruption, and long-term growth and profitability without the right approach to core enterprise applications. To thrive, application development and delivery (AD&D) pros must foster a digital operations strategy that is "future fit" — to yield adaptivity, creativity and innovation, and ultimately sustainable business results (i.e., "resilience"). This playbook overviews why it's time for a new approach to back-office apps and how to use digital operations platforms (DOPs) as the foundation for your business success. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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