Digital CX And Design Trends, 2021

June 1st, 2021
With Contributors:
Shayna Neuburg
and Kelsey Callahan


This report examines key trends shaping digital CX and design in 2021: 1) Quality improves, 2) the pandemic tests companies’ digital readiness, 3) touchpoints proliferate and morph, and 4) these changes fuel advances on design teams.

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