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For Application Development & Delivery Professionals

Don't Buy Software Without A Services Partner At The Table

How You Deploy Software Can Make Or Break Your Transformation — Here's How To Understand And Work Partnerships To Best Advantage

February 28, 2020

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Why Read This Report

Software vendors, service providers, and cloud vendors need each other to survive. Application development and delivery (AD&D) leaders need them to work well together to succeed. But how these complex relationships work is a mystery. Forrester drew on hundreds of client inquiries and interviews with 17 software vendors and service providers to find out what's really going on. We found an alliance landscape that's opaque and rapidly shifting as software-as-a-service (SaaS) becomes the norm. This report sheds light on how partner programs work and how to work them to your advantage. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Software/Service Provider Partnerships Have Been Digitally Disrupted
  • How You Deploy Software Can Make Or Break Your Transformation
  • A Fix Starts With Understanding How Each Party Thinks
  • Knowledge Will Empower Technology Leaders To Act With Confidence
  • What It Means

  • Partner Programs Will Adopt A Principles-Based Model
  • Supplemental Material
  • Related Research Documents

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