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For CIOs

Earn Your Place In The Platform Economy

Adopter, Participant, Or Leader? Here's Your Blueprint For Platform Business Success

May 8, 2018


Why Read This Report

Platform businesses reshape industries by dramatically improving the economics of integration and service delivery. You can participate in a platform economy by exposing capabilities via APIs and adopting partners' platforms. But to lead, digital business leaders must build services that customers and suppliers embed into their operations. We interviewed 33 platform businesses, including Dropbox, General Electric, PayPal, and SupplyOn, to find out how. The answer? Start with a real customer problem, not ecosystem envy.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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Table of Contents

  • The Platform Economy Will Disrupt Your Industry
  • Build A Platform Business To Lead In A Platform Economy
  • Platform Business Winners Follow Three Practices
  • What It Means

  • Platform Businesses Will Transform Every Industry
  • Supplemental Material
  • Related Research Documents

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