Skip to main content

Save or Share this Report

For Application Development & Delivery Professionals

Effective Enterprise Collaboration Grows Your Bottom Line

Business Case: The Enterprise Collaboration Playbook

November 13, 2020

Playbook icon

This is the Business Case report in The Enterprise Collaboration Playbook For 2021.

Why Read This Report

Application development and delivery (AD&D) pros deploy a broad portfolio of collaboration technologies to facilitate communications and knowledge exchanges. Supporting remote work during the COVID-19 pandemic has only accelerated their efforts. But does this improve collaboration? And does this help the business thrive? This report helps AD&D pros link improvements in collaboration to employee- and customer-oriented metrics. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Improving Collaboration Improves The Business's Performance
  • Use Forrester's Total Economic Impact Methodology To Show This Link
  • Outcome: Collaboration Technology Yields A Positive ROI
  • Recommendations

  • Develop Concrete Goals For Deploying Collaboration Technologies
  • Supplemental Material
  • Related Research Documents

Recommended Research