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For Infrastructure & Operations Professionals

Source Effective Service Management And Automation Capabilities

May 3, 2012

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Why Read This Report

This Forrester report provides infrastructure and operations (I&O) leaders and teams with a methodology to source their tools for effective service management and automation (SMA). This is important given the expansive range of SMA tools, including mature tools, such as service desk and IT asset management tools, as well as emerging solutions for IT financial management, process automation, and application performance management. This report helps I&O professionals make the right decision within any SMA tool category by laying out a framework that first assesses internal needs and then the capabilities of their shortlisted vendors.

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Table of Contents

  • Making An SMA Tool Selection Is Not Straightforward
  • Use Internal And External Analysis To Source An SMA Support Tool
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