Trends Report

Embrace Modern Management To Improve Employee Experience

Move From Patches To Productivity: Modern Management Will Transform The Role Of Desktop Admins

September 9th, 2019
With contributors:
Renee Taylor-Huot , Christopher Voce , Diane Lynch


The processes and technologies that infrastructure and operations (I&O) teams use today to manage employee devices and apps are undergoing an evolution. The old highly manual, PC-centric process is giving way to a new approach, known as modern management, to help automate traditional PC management and refocus I&O teams on what matters most: creating productive technology experiences for employees. This report introduces modern management and offers practical step-by-step guidance on how to embrace it to improve employee experience (EX) at your organization.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.