Engagement Costs Continue To Rise Even With Digital: Here's How To Fight It

Five Steps To Reinvent Customer Service In A Post-Digital World
September 7th, 2017
With Contributors:
Bill Seguin
and Andrew Reese


Customers use a broad spectrum of channels to interact with a company. Often, they shift from one channel to another — or even use more than one simultaneously. As more channels and touchpoints emerge, application development and delivery (AD&D) pros supp

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