Trends Report

Enhance Digital Employee Experience With Device-As-A-Service (DaaS)

The Value Of DaaS Lies In Digital EX Improvement, Not Cost Predictability

January 23rd, 2020
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
With contributors:
Lauren Nelson , Frank Gillett , Tyler Brown , Diane Lynch

Summary

Subscriptions are everywhere, and now they’re coming to your corporate PCs. Organizations are increasingly interested in adopting device-as-a-service (DaaS) to shift employee device purchasing from a one-time fixed cost to a continuous operating expenditure. While DaaS does save money, it’s more than just a financial exercise — organizations can use DaaS to improve digital employee experience (EX). This report examines the current state of the DaaS market and offers infrastructure and operations (I&O) professionals a set of best practices for determining whether DaaS makes sense for their organization.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.