Trends Report

Equifax Exposed Two Massive Systemic Risks

Flaws In The Data Economy Will Make Future Breaches Even More Frequent And Damaging

December 19th, 2017
With contributors:
Christopher McClean , Elsa Pikulik , Peggy Dostie

Summary

In September 2017, Equifax announced a breach of sensitive personal information of 143 million US consumers, as well as consumers in the UK and Canada. The scale and scope of the breach foretell far-ranging fallout, from undermining global identity verification services to widespread fraud and economic stumbling blocks. In this report, we examine the two systemic issues that led to this disaster, provide S&R leaders with practical lessons to prevent a similar breach, examine fundamental changes in conducting business, and frame legal obligations to end these risks.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.