Essentials To Planning A Successful Support Community
December 17, 2010
Why Read This Report
eBusiness professionals who are preparing to launch a support community frequently come to a stark realization: A support community is a complex undertaking. Forrester has spoken with B2B and B2C community managers and community professionals to gain insight into the essentials for planning a successful support community. Our research reveals that successful support communities require robust planning to foster internal collaboration. This includes developing plans to facilitate cross-functional collaboration, create a motivated internal team, and build and sustain a vibrant support community.
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Tools And Templates
- Support Community Readiness Checklist
Table of Contents
- eBusinesses Are Looking To Support Communities To Increase Satisfaction
- Listen To Your Customers To Determine If A Support Community Is A Compelling Benefit
- Launching A Support Community Requires Robust Planning
- Supplemental Material
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