New business models have extended the identity boundaries of today’s digital businesses: Security and risk (S&R) pros must manage identities and access across populations (employees, partners, and customers), apps, and hosting models. An effective digital identity and access management (IAM) strategy protects your firm and customers from cybercriminals and improves user experience and operational efficiencies. Forrester’s IAM playbook guides security and risk pros on how to build and maintain a digital IAM strategy that doesn’t reduce security or degrade user experience.