Report

Evolve Your Experience Research Practice

Advanced Level: Research Practices For CX Transformation
January 21st, 2021
With
Amelia Nickels
and Shayna Neuburg

Summary

This report about experience research — one of the six competencies of customer experience (CX) — is for experience research leaders who have scaled up their practice, so their companies: 1) follow an effective and documented process for how to do it, 2)

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