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For Customer Experience Professionals

Executive Q&A: Website User Experience Reviews

January 13, 2010

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  • By Adele Sage
  • with Ron Rogowski,
  • Bruce D. Temkin,
  • Rachel Zinser

Why Read This Report

Forrester's Website User Experience Review uncovers flaws that prevent users from accomplishing key goals on Websites. This document provides answers to some of the common questions we've been asked during more than 1,300 Website User Experience Reviews. To get the most out of the Website User Experience Review, site owners should identify user goals that drive business metrics, review their sites using the tools available on Forrester's Website, and fix usability problems identified in the review.

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