Executive Q&A: Website User Experience Reviews

January 13th, 2010

Adele Sage

With contributors:

Ron Rogowski , Bruce Temkin , Rachel Zinser

Summary

Forrester's Website User Experience Review uncovers flaws that prevent users from accomplishing key goals on Websites. This document provides answers to some of the common questions we've been asked during more than 1,300 Website User Experience Reviews. To get the most out of the Website User Experience Review, site owners should identify user goals that drive business metrics, review their sites using the tools available on Forrester's Website, and fix usability problems identified in the review.

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