Trends Report

Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

Beginner Level: People Practices For IT Transformation

December 28th, 2020
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Matthew Guarini , David Brodeur-Johnson , Katy Tynan , Chris Gardner , Bobby Cameron , Diego Lo Giudice , Charles Betz , Audrey Hecht

Summary

Technology leaders evolve their organizations and people in phases. Many CIOs and IT organizations are in the early stages of this evolution as their firms begin to develop and deliver great customer experience (CX). This report — the first of three in the people competency of the IT transformation playbook — helps technology leaders understand the challenges and opportunities at the beginner phase. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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