Skip to main content

Save or Share this Report

For B2C Marketing Professionals

Fighting Disruptive Product Strategy: A Nokia Case Study

The N8 Is Not A Sufficient Response To Smartphone Disruptors'

October 21, 2010


  • By Ian Fogg
  • with Mark Mulligan,
  • Annie E. Corbett

Why Read This Brief

Like many firms, Nokia has been grappling with huge threats to its business models and products from disruptive market entrants. These disruptors have familiar names: Apple and Google. Nokia's latest response, the N8 smartphone, is Nokia at its best but also at its most stubborn. The Nokia N8 will sell well, but this will not be sufficient to make Nokia or Symbian an important smartphone target for the product strategies of non-mobile players that build apps or mobile Web sites. Faced with disruption from the iPhone and Google's Android, Nokia has retrenched and created a phone that has all of Nokia's classic smartphone strengths, but few of Apple's or Google's: It is strong on navigation and maps; has an excellent camera; is robust; and plays music well. But the N8 lags in the areas most important for firms adapting their services for mobile: apps, Web browsing, and the Internet. The N8 and its sister products, the C6, C7, and E7, represent the culmination of "Finnish Kaizen" — the art of continual, gradual phone improvement — but Nokia must be more radical to be competitive with the disruptors that are transforming mobile.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($395 USD).


Tools And Templates

Models and Calculators

calculator icon
  • Smartphone Shipments Are Rising, Despite Nokia's Loss Of Mindshare
  • Nokia Is Strong Globally, Except In North America
  • Nokia's US Weakness Hurts Efforts To Create An Internet App Ecosystem For Nokia Phones

Table of Contents

  • Why Nokia And Its Strategy Matters To Everyone
  • Nokia Has A Failed Strategy, Despite Selling More Smartphones Than Ever
  • The Fight Back

  • Create A Plan To Manage Disruptive Competitors
  • Nokia Must Plan, Execute, And Then Communicate Success
  • Nokia Remains A Potential Target Platform For Mobile Strategies In Europe
  • Supplemental Material
  • Related Research Documents