Save or Share this Report

For eBusiness & Channel Strategy Professionals

Finding Help For Your eCommerce Design Project

Where To Find Help For Web Design Projects, 2010

November 15, 2010

Primary author headshot


  • By Brian K. Walker

Why Read This Report

The design of the customer experience is central to any new platform or replatforming project, regardless of scale and channel. Selecting the right Web design vendor can be stressful and complicated. Many eBusiness teams will mistakenly not address how they will integrate the customer experience design until they have completed their technology selection and are ready to start their project, leaving the sourcing of a design agency to a rush. Before charging ahead with front-end requirements and agency selection, eBusiness executives must consider how design requirements and plans fit with technology platform choices and internal processes. To help kick-start the Web design vendor selection process, Forrester gathered self-reported data from 76 firms that have significant experience in designing and developing Web sites, many of which have vertical expertise important to eCommerce businesses.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).