Report

Five Secrets Of Customer-Obsessed Cultures

How Customer-Obsessed Companies Bring Their Values To Life
June 6th, 2016
With
Michelle Moorehead
Kara Hartig
and Anna Berman

Summary

For most companies, customer focus is just talk. What separates customer experience (CX) leaders from laggards is not their stated commitment to customers. It's instead their follow-through on that commitment. CX leaders also provide specific guidance tha

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