Advanced Search

Save Or Share This Report

For Enterprise Architecture Professionals

Focus On Customers And Business Architecture For Greater Business Process Maturity

Results From The Forrester/IQPC Survey Of Business Process Pros

August 30, 2011

Authors

  • By Derek Miers,
  • Alexander Peters, Ph.D.
  • with Connie Moore,
  • Andrew Magarie

Why Read This Report

Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low on the business process change maturity curve. Fifty-three percent of the respondents to a recent Forrester/IQPC survey of more than 400 business process pros across a wide spectrum of industries reported that their firms use immature management practices and have not moved from isolated, tactical projects focused on cost reduction toward a more holistic, strategically aligned business process management (BPM) program. More mature companies are adopting a target operating model (TOM) to guide their initiatives and help them focus on customer experience and value innovation. Larger organizations see TOM adoption as crucial; without it, enterprises are destined to stumble as they attempt to elevate their business process maturity levels.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Tools And Templates

Best Practice Assessments

best practices icon
  • Top Challenges Are Creating A Road Map, Evangelizing, And Ensuring A Customer Focus
  • Not All Process Change Practices Are Created Equal

Models and Calculators

calculator icon
  • Business Process Pros' Challenges Change As The Organization Matures
  • Business Architecture Efforts Play An Essential Role In Organizational Maturation
  • Organizations' Maturity Levels Are Consistent Across Two Surveys
  • Larger Organizations Struggle To Achieve Higher Maturity Levels
  • Mature Firms Take A More Balanced Approach To Improvement

Table of Contents

  • Challenges Evolve As Organizations Mature Their Business Process Programs
  • An Assessment Of Business Change Practices Shows Relatively Low Scores
  • Building Organizational Maturity Requires A Balanced Approach
  • RECOMMENDATIONS

  • Balance The Focus Of Your BPM Program To Drive Improvement
  • Supplemental Material
  • Related Research Documents

Recommended Research