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For Customer Experience Professionals

Forrester Infographic: State Of CX In India

Lessons Learned From Forrester’s CX Index™ Data

July 11, 2019

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Why Read This Report

Since 2015, Forrester has been measuring the customer experience (CX) in India using our proprietary Customer Experience Index (CX Index) methodology. This infographic presents some key insights on how the CX of Indian customers has changed over the years, which industries are doing well, and which channels provide customers a better experience.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

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