Forrester Infographic: Deliver Better Banking Experiences To Retain Indian Customers

January 31st, 2020
With Contributors:
Merlina McGovern
Sukriti Dangi
and Bill Nagel


In May 2019, Forrester surveyed 2,988 metropolitan Indian online adults to understand their expectations when interacting with Indian financial services firms. This report helps digital banking leaders understand what motivates customers to be loyal and n

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.