Trends Report

Forrester Infographic: The State Of Voice Assistants, 2019

An Overview Of Consumer And Enterprise Adoption Of Conversational Interfaces

August 28th, 2019
Julie Ask, null
Julie Ask
With contributors:
Martin Gill , Erin Sellers , Rachel Birrell


Conversations will evolve into a core element of digital experiences. Voice assistants have been around for years, but they primarily fetch answers to simple questions or control devices. As a result, consumers' expectations and use are still limited today. However, with more devices without screens connecting, consumers will increasingly look to voice to control devices and to complete more complex tasks. This Forrester Infographic provides digital business leaders with an overview of the state of voice today in consumer applications.

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