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For Application Development & Delivery Professionals

Forrester's Business Applications' Effectiveness Scorecard

Effectiveness: The SaaS Transformation Playbook

August 24, 2017

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This is the Effectiveness report in The SaaS Transformation Playbook For 2018.

Why Read This Report

Business applications should be key enablers of enterprises' top priorities, such as customer experience and product innovation. Yet Forrester's research of technology decision makers found that many believe their current business applications are holding their organizations back. This report explains how application development and delivery (AD&D) professionals can assess their business applications' effectiveness and prioritize upgrading or replacement. This is an update to the December 28, 2016 version of this report. Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Outdated Business Applications Can Hinder Customer Value
  • Use Forrester's Balanced Scorecard To Set Improvement Priorities
  • Recommendations

  • Start By Assessing Some Obvious Problem Applications
  • Supplemental Material
  • Related Research Documents

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