Model Overview Report

Forrester's Customer IAM Security Maturity Assessment Model

December 12th, 2016
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
Merritt Maxim, VP, Research Director
Merritt Maxim VP, Research Director
With contributors:
Stephanie Balaouras , Salvatore Schiano , Peggy Dostie

Summary

Customer identity and access management (CIAM) is a high-priority imperative in the age of the customer (AoC). If your customers can't register or log into your website, mobile app, or phone system, or if they can't conduct low- and high-risk transactions easily, your customers and prospects will defect to competitors. The CIAM Security Maturity Model helps security and risk (S&R) pros evaluate CIAM processes to identify gaps they can address to realize the appropriate balance between security and usability. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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