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For Sourcing & Vendor Management Professionals

Forrester's Software And SaaS Contract Review Checklist

Identify And Fix Common Problems In Cloud And On-Premises Software Agreements

March 4, 2021

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Why Read This Report

Software-as-a-service (SaaS) contracts contain many traps for the unwary. Established software companies haven't fully updated their on-premises contracts to handle the new subscription world. Meanwhile, new SaaS providers' simplistic contracts omit vital clauses that clarify new terms and protect customers from common risks. Forrester has assembled this checklist to help sourcing and vendor management (SVM) pros identify loopholes and gray areas in their software agreements. They can also use the embedded tool to plan and track their negotiation. This report and the associated checklist are the latest versions, which we first published on November 14, 2013, and have updated regularly since then.

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Table of Contents

  • Most Software Contracts Include Several Common Flaws
  • Use Our Checklist To Assemble And Prioritize Negotiation Targets
  • Recommendations

  • Review Existing Contracts, Not Only New Proposals
  • Supplemental Material
  • Related Research Documents

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