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For Customer Experience Professionals

Forrester's Top Customer Experience Research Findings Of 2018

February 22, 2019

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Why Read This Report

Forrester's customer experience (CX) research team published more than 100 reports in 2018. In this review, we pull our most important CX findings — across a range of topics — out of those reports and highlight them in one place. We also provide links to the original reports for CX professionals who want to dive more deeply into topics of interest.

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Table of Contents

  • Our Top 2018 CX Research Shows Key Trends, Missteps, And Solutions
  • Supplemental Material
  • Related Research Documents

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