Forrester's Unified Communications Road Map Planning Assessment
April 27, 2011
Why Read This Report
Due to the disparate nature of unified communications components (voice, video, IM, conferencing), enterprises quite frequently lack the process to develop a comprehensive UC road map. The industry is evolving toward more unified "suites" of capabilities that reduce management costs and improve the user experience. These are the main benefits of UC, but they can easily get compromised if there is a fractured process to plan the road map. Utilizing this UC road map planning assessment will help enterprises bring together all the right stakeholders for planning, implementing, and deploying UC.
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