From Black Box To Glass Box
Case Studies In IT Financial Transparency
July 22, 2010
Why Read This Report
Many IT organizations have operated like a black box with the IT budget consuming 3% to 10% of revenues and little to no visibility into how this spending is linked to strategy and value. Even within IT, the budget is categorized by asset classes (e.g., servers, storage, software, people, etc.), without an understanding of how all of these assets contribute to business value. IT organizations that successfully make the transition from being technology asset managers to being internal service providers do so by translating assets into business services, exposing these services through a service catalog, and delivering their customers a bill of IT. Following are two case studies of organizations that have successfully made the transformation to a glass box and the lessons they have learned.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Black Box IT Is A Competitive Disabler
- Case Study: IT Cost Transparency At McKesson
- Case Study: IT Cost Transparency At Nationwide Insurance
- Start Your Journey Toward Cost Transparency Today
- Supplemental Material
- Related Research Documents