Trends Report

Fund Technology Outcomes, Not Back-Office Technology Assets

Use Continuous Governance And Delivery To Meet Customers' Needs

April 19th, 2016
Bobby Cameron, Vice President, Principal Analyst
Bobby Cameron Vice President, Principal Analyst
With contributors:
Sharyn Leaver , Rachael Klehm , Bill Nagel

Summary

CIOs must redefine technology management governance for planning, sourcing, and managing resources to support the technology strategy. Customers' fast-changing, complex needs require continuous, rapid delivery that tests, learns, and responds. This report describes outcome management: funding outcomes with potentially variable resources. Outcome management goes beyond traditional demand management, which juggles competing projects and static resources This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.