Trends Report

Fund Technology Outcomes, Not Back-Office Technology Assets

Use Continuous Governance And Delivery To Meet Customers' Needs

April 19th, 2016
With contributors:
Sharyn Leaver , Rachael Klehm , Bill Nagel


CIOs must redefine technology management governance for planning, sourcing, and managing resources to support the technology strategy. Customers' fast-changing, complex needs require continuous, rapid delivery that tests, learns, and responds. This report describes outcome management: funding outcomes with potentially variable resources. Outcome management goes beyond traditional demand management, which juggles competing projects and static resources This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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