Report

GDPR-Like Regulations Are Here — Is Your Customer Service Organization Ready?

How Customer Data Moves Through Your Contact Center Will Determine Your Compliance Path
June 10th, 2020
With Contributors:
Fatemeh Khatibloo
and Hailey Colin

Summary

Since the EU General Data Protection Regulation (GDPR) took effect in May 2018, we've seen the consequences for firms that don't meet compliance standards. Data privacy regulations in the US are gaining momentum, in particular the 2020 implementation of t

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