GDPR-Like Regulations Are Here — Is Your Customer Service Organization Ready?

How Customer Data Moves Through Your Contact Center Will Determine Your Compliance Path
June 10th, 2020
With Contributors:
Fatemeh Khatibloo
and Hailey Colin


Since the EU General Data Protection Regulation (GDPR) took effect in May 2018, we've seen the consequences for firms that don't meet compliance standards. Data privacy regulations in the US are gaining momentum, in particular the 2020 implementation of t

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.