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For Customer Experience Professionals

Gear Up For Experience Design

Tools And Technology: The User Experience Playbook

January 21, 2021

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This is the Tools And Technology report in The User Experience Playbook For 2021.

Why Read This Report

Companies investing in better user experience (UX) need tools for experience design (XD) but face a complex provider landscape spanning 19 categories of digital services and products. These tools help your XD team work faster, leaner, and smarter when creating experiences for your customers and employees. If you're responsible for making (or contributing to) your company's decisions about which of these providers to parter with, this report for XD leaders is for you. It will help you guide your company's spending decisions on XD tools and technologies.

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Table of Contents

  • XD Teams Use XD Tools For Five Aspects Of Their Work
  • Discovery
  • Creation
  • Evaluation
  • Monitoring
  • Operations
  • Where To Learn More
  • Supplemental Material
  • Related Research Documents

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