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For Infrastructure & Operations Professionals

Gear Up For Modern Service Delivery

May 3, 2016

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This is the Tools And Technology report in The Modern Service Delivery Playbook For 2017.

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Why Read This Report

Speeding up the pace from a traditional service delivery life cycle requires automation tools, which present opportunities and challenges to the infrastructure and operations (I&O) organization. I&O pros are expected to participate across the modern service delivery life cycle, and as such need to master life-cycle automation tools and understand when to use them. This report highlights the most commonly used tools, some new and some repurposed, and describes how to link them to most effectively create flow across the entire service delivery life cycle. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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Table of Contents

  • Balancing On The Tight Rope Of Cost, Speed, And Quality
  • Modern Service Delivery Requires Modern Tools
  • Key Linkages Speed Interaction Between Dev And Ops
  • What It Means

  • Dev And Ops Should Choose Tools Together
  • Supplemental Material
  • Related Research Documents

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