Gear Up For Modern Service Delivery
May 3, 2016
Why Read This Report
Speeding up the pace from a traditional service delivery life cycle requires automation tools, which present opportunities and challenges to the infrastructure and operations (I&O) organization. I&O pros are expected to participate across the modern service delivery life cycle, and as such need to master life-cycle automation tools and understand when to use them. This report highlights the most commonly used tools, some new and some repurposed, and describes how to link them to most effectively create flow across the entire service delivery life cycle. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($499 USD).Purchase
Table of Contents
- Balancing On The Tight Rope Of Cost, Speed, And Quality
- Modern Service Delivery Requires Modern Tools
- Key Linkages Speed Interaction Between Dev And Ops
What It Means
- Dev And Ops Should Choose Tools Together
- Supplemental Material
- Related Research Documents
Brief: Be Aware Of These Key Sourcing Trends For Managed Services And Cloud
February 27, 2015 | Wolfgang Benkel
Quick Take: CA Technologies Fills Its DevOps Security Gap With Veracode
March 7, 2017 | Amy DeMartine
The Forrester Wave™: Software Composition Analysis, Q1 2017
February 23, 2017 | Amy DeMartine