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Get Control Over Your Bots With Forrester’s Automation Framework

Use Nine Critical Dimensions To Decipher The Automation Landscape

March 6th, 2019

Summary

The impact of automation on companies’ efforts to win, serve, and retain customers is unquestionable. However, it can be difficult to determine how different types of automation relate to one another, where you might be able to reuse certain technologies, and how best to rationalize your portfolio. Using nine dimensions, Forrester has classified eight major categories of more than sixty types of automation. Infrastructure and operations (I&O) professionals can use this framework to guide their automation journeys.

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