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Global Business Services — Not Shared Functions

New Business Realities Favor Flexibility And Business Value Over Efficiencies

August 4, 2011

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Why Read This Report

Many CIOs are just beginning their journey to a shared services model — consolidating common functions and systems to reduce costs and improve efficiency. But global competitive demands are driving a next-generation shared services model that delivers flexibility and responsiveness and is focused on business results. Forrester calls this new model global business services. This report lays out the drivers for global business services, identifying what makes that model different, mapping the path firms are using to shift to this new model, and lining up what CIOs need to do in their IT organizations to make this model work.

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  • Business Realities Are Redefining Shared Services

Table of Contents

  • Flexibility And Results Become The Drivers Of Enterprisewide Synergies
  • Global Business Services Come From Consolidated Shared Functions
  • Global Business Services Evolve From Efficiency To Process To Service
  • RECOMMENDATIONS

  • CIOs Have To Reset IT To Support The Global Business Services Model
  • WHAT IT MEANS

  • Services Increasingly Eclipse Products — Even For The IT Organization
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