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For Customer Experience Professionals

Global Customer Experience Trends, 2017

Insights From Forrester's Customer Experience Index™

June 13, 2017


Why Read This Report

How good are customer experiences globally? In this report, we use Forrester's Customer Experience Index (CX Index™) data from 2015 and 2016 to reveal CX trends around the world. We dive deep into digital and traditional retail, banking, and insurance to explore global CX performance in these key industries. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • Around The Globe, Great CX Is Extremely Rare
  • Tight Competition, Dominance, And Stagnation Typify Key Industries
  • What It Means

  • Leaders Will Stall As Laggards Creep Up
  • Supplemental Material
  • Related Research Documents

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