Report

Good News And Bad News For Federal Digital Customer Experience

Insights From Forrester's Consumer Technographics® Survey
February 22nd, 2017
With
William Willsea
and Laura Glazer

Summary

Thanks to the Obama administration's final push to improve the federal digital customer experience (CX), customers are using and enjoying most digital channels more than ever. The bad news is that federal websites and mobile apps are in trouble, and custo

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