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For CIOs

Governments Embrace New Modes Of Constituent Engagement

Social Media, Mobility, And Open Data Transform eGovernment From Electronic To Engaged

April 6, 2012

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  • By Jennifer Belissent, PhD
  • with Pascal Matzke,
  • Sarah Musto,
  • Rachel Brown

Why Read This Report

One of the most significant changes in city governance has been the growing trend toward constituent engagement — both with individual citizens and local businesses. Even in non-democratic countries, governments are pressured by their citizens' new-found voices. And, in response, governments are working closely with existing enterprises as well as enabling new entrepreneurs to address citizens' demands. This report provides examples of constituent engagement, discusses the drivers behind the trend, and outlines the impact of this new governance trend on city leaders and their CIOs. The report then identifies some of the new tools and technologies and best practices to enable government leaders to better engage their constituents.

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Table of Contents

  • eGovernment Transformation: From Electronic To Engaged
  • What Was The Game Changer?
  • New Tools Enable Better, More Cost-Effective Engagement

  • Governments Enable Governance For The People And By The People

  • Tech Providers Play A Role In The New Ecosystem Of Governance
  • Supplemental Material
  • Related Research Documents