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HCL Offers Dedicated Remote Infrastructure Management

The Forrester Wave™ Vendor Summary, Q3 2007

August 31, 2007


  • By Richard Peynot,
  • Sonoko Takahashi
  • with Andrew Parker,
  • Onica King

Why Read This Report

Remote infrastructure management (RIM) is one of the business engines for HCL, which showed year-on-year growth of 120% in remote infrastructure services in Europe alone over 2006. The Indian provider has a modest number of delivery and support centers but has a strong process based on ITIL and a clear vision and road map for service enhancement. This positions HCL as a promising company in RIM and the highest-ranked Indian offshore firm in this market.

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