Trends Report

HEROes Are Using Skype — Embrace It

How To Manage Public UC Based On Skype And Mitigate Risk

February 7th, 2012
Art Schoeller, null
Art Schoeller
With contributors:
Laura Koetzle , Christopher Voce , Kelley Mak

Summary

Infrastructure and operations (I&O) professionals who manage unified communications (UC) must decide how to incorporate public connections based on Skype software. HEROes in today's enterprises routinely take technology into their own hands to solve customer problems. Thus, these empowered employees won't tolerate the barriers to collaborating with external parties that internally deployed UC systems often impose. So what should I&O professionals do? In this report, we lay out four potential approaches to Skype in the enterprise.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.