Helping Information Workers Find The Value In Collaboration Tools

Content and collaboration (C&C) professionals are helping their businesses deploy a number of tools to keep information workers connected and productive. However, Forrester data consistently shows that these employees use collaboration technology sparingly — and if these tools are essentially shelfware, they won't benefit the business or IT. So C&C pros must understand the adoption roadblocks that workers encounter. To that end, Forrester developed the convenience quotient methodology to describe how the barriers workers perceive to using a collaboration tool detract from the value that tool's benefits provide. This report outlines how C&C pros can use the convenience quotient methodology to assess in which scenarios employees will embrace collaboration tools.