Save or Share this Report

For CIOs

Hey, Guys, Let's Do Industry IT Benchmarking!

How (And Whether) To Organize An Industry IT Benchmarking Effort

September 20, 2007

Primary author headshot

Authors

Why Read This Report

Many companies are keen to benchmark their IT costs and operations against other peer companies. Using survey-based benchmarks or hiring a benchmarking consultant can help, but both approaches have limitations. The ideal IT benchmarking approach is to organize a group of companies in an industry to share data on IT metrics. This approach ensures that companies get accurate and highly relevant IT benchmarks at an affordable cost. However, it is not easy to pull off. Forrester interviewed representatives of one of the most successful industry benchmarking efforts: the UNITE project among US electric and gas utilities. Based on this case study, we have identified five factors that CIOs should use for successful industry IT benchmarking.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Recommended Research