Trends Report

How Disciplined Is Your Customer Experience Management?

January 18th, 2013
Megan Burns, null
Megan Burns
With contributors:
Harley Manning , Allison Stone

Summary

To succeed in today's business climate, companies must consistently deliver a good customer experience. Unfortunately, few firms have what it takes to do that because they lack systems for disciplined proactive customer experience management. This report helps customer experience professionals assess their organization's current customer experience management capabilities against best practices so that they can plan how to close gaps and achieve the organization's customer experience goals.

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