Trends Report

The Future Of White-Collar Work: Sharing Your Cubicle With Robots

Thirteen Emerging Best Practices For Man/Machine Collaboration

June 22nd, 2016
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
With contributors:
Laura Koetzle , Michele Goetz , Diego Lo Giudice , James McQuivey, PhD , Alex Cullen , Shaun McGovern , Diane Lynch

Summary

Cognitive technologies have already reshaped the general workforce, forcing enterprise architecture (EA) professionals to answer questions about how quickly these technologies will disrupt white-collar work. This report details the emerging best practices for augmenting "cubicle work" (which represents 89 million US jobs) with cognitive solutions. Don't believe the hype — Google AlphaGo's gaming successes and IBM Watson will not usher in a dystopian triumph of machines over humans. Instead, the white-collar workers of the future will collaborate with cognitive capability.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.